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Portal:Support

tagline: From openSUSE

Welcome to the Support Portal edit

The openSUSE Support portal is the entry point for help and support. It offers links to openSUSE documentation, support database articles and interactive communication channels where thousands of helpful openSUSE users from all over the world can help you to solve difficulties, and much more!

Support options edit

We help any openSUSE user, it doesn't matter how you obtained your copy of openSUSE, but interactive help listed here is given by volunteers that don't have any obligation to help. They help just as friends would help when you ask them.

  • To request support included in a boxed version you have to contact the vendor.
  • To request support for one of the openSUSE services see Services help.

Non interactive

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The openSUSE documentation is a complete list of documentation covering regular daily usage of openSUSE and many tips and tricks, hidden gems, that help to use it efficiently.

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The Support database is offering articles that experienced users wrote as a solution for different problems. From installation and configuration issues, to workarounds for bugs until they are solved with regular updates.

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Mailing list archives are another popular source of information and contains a lot of community knowledge for current and past releases.

Interactive

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Communication channels lists support channels that we use in the case of problems that we can't solve on our own. It contains short introduction and links to interactive support, where you can communicate with other openSUSE users. Be aware that people there use their own time to help.

  • Forums are these days a very popular way to communicate on the web. This listing contains web forums operated by openSUSE, but also those run by third parties.
  • Mailing lists are a common way to communicate by email and to share ideas and solve problems for many topics of interest.
  • IRC channels are a live help service based on the IRC (Internet Relay Chat) protocol, a real time service where users can help each other without delay.
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Bugzilla is a popular software used to track software problems (bugs) from report to resolution. It is open and everyone can access it, all that you need is an openSUSE account. See Reporting software problems to learn how to use it.

In the news edit

12:29, 2 May 2010 (UTC) Support portal is near release version. Check TODO list for missing pieces. (I will not complain if you help -- Rajko m )

Things to do edit

  • Draft idea of web based support (help, "wizard") that will guide new user; wizard language must be plain - no technical lingo;
  • Expand support topics to include web services. Currently it is written with distribution in mind, and even that is coarse with the general links, like openSUSE:Communication channels, which is now link to all article about communication channels, from support to development and chat.

Search edit

All articles:

Introduction:

Problem solutions:

Projects and activities:

Hardware database:


Navigation edit

Support topics:


All portals: