Submitting Bug Reports

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Revision as of 12:46, 20 November 2007

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The openSUSE project includes a growing volunteer network of Linux users and developers who participate in the ongoing creation and improvement of openSUSE by testing development releases. This team of testers has a common mission: they improve the world's most usable Linux distribution by finding and constructively reporting relevant bugs.

We report bugs, submit enhancements reports, or provide patches in Bugzilla, the openSUSE bug tracking system. By searching the system and providing clear, accurate details, we give developers an easy way to reproduce the defect and find quick solutions.

If you want to join the team of bug reporters, check out the openSUSE Bug Reporting FAQ for information, as well as our Testing information for new testers.

Searching for Bugs

Before you begin, check to see if the bug has already been reported, especially in the list of Most Annoying Bugs. You can also search for open bugs 10.0 or open bugs 10.1 or open bugs 10.2 or open bugs 10.3 and look through the list.

Reporting a Bug

All openSUSE/SUSE Linux bugs should go into the product openSUSE 10.2 or newer. Always choose the right product when reporting a bug. At this time, the public Bugzilla is not intended for the enterprise products.

Bugzilla is no replacement for support. Before reporting a bug, make sure that it is really a bug. If in doubt, discuss it on the mailing lists first (opensuse-factory or opensuse).

Some software components have special instructions for bug reporting, which you can find here:

• How to attach an error log when an application crashes
• How to attach a log for bugs related to YaST or the installation
• How to attach a log for bugs related to ZENworks/rug
• How to report a GCC bug
• How to report a kernel bug
• How to report a KDE bug
• How to report an X11-related bug
• How to report a GNOME bug
• How to report a bug in Kontact's Novell GroupWise support
• How to report SaX2 bugs
• How to report suspend bugs
• How to report AppArmor bugs
• How to report a Mozilla / Firefox bug
• How to report OpenOffice.org bug
• How to report a boot loader (grub) bug

For all versions: When reporting a bug, please use one report for each defect you want to report. Using a single bug report to address several problems at once is really not a good idea because it makes it difficult to track the progress on each item.

Selecting the correct component and version number when reporting a bug: All openSUSE versions you can download here are handled in the component 'openSUSE X.X' (X.X is the version you found the bug in, e.g. 10.2). If you're testing alpha, beta, and RC versions, it is very important to specify this in the version field of Bugzilla. Providing just the product version is not enough here. The product 'openSUSE.org' is for bugs in this Wiki system on opensuse.org and bugs in bugzilla.novell.com itself only. Choosing the wrong product or component causes inefficient handling of your report, because it is initially assigned to the wrong people. Or it makes us wonder whether an already-fixed bug could possibly reappear in certain cases, which also creates unnecessary work. Choosing the correct product, component, and version is vital for us to quickly reproduce (and finally solve) your problem. So please be careful here.

Accessing Bugzilla

To access Bugzilla, visit the version page

• SUSE Linux 10.1.
• openSUSE 10.2.
• openSUSE 10.3.

You can then log in to Bugzilla using the same login you used for this Wiki.

Here is the list of bugs related to openSUSE projects:

• openSUSE bug list

Voting in Bugzilla

Voting in Bugzilla is intended for orientation purposes only--not for specific prioritization or resource allocation.

For further information about voting, refer to this page.

List Bugzilla reports with votes

Reporting Documentation Defects

Report openSUSE documentation defects in Bugzilla (component: "Documentation") and, for released products, also add entries to Errata in the openSUSE 10.3 Documentation.

The man pages are maintained upstream as part of a corresponding source package or the global package called "man-pages"; the openSUSE documentation department is not responsible for these documents. If you find an inaccuracy in these man pages, take the time to report the issue upstream. At the end of the man page, find the bug reporting address.