ISONORM 9241/10

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General

The ISONORM measures subjective assessment of the usability of a software system.
It represents an operationalization of the seven dialog principles in ISO 9241, Part 10:

  • Suitability for the task: Does the software support the user in performing his tasks?
  • Self descriptiveness: Is the software self-explaining and understandable?
  • Controllability: Can you influence how to work with the software?
  • Conformity with user expectations: Does the software fit your expectations and habits by using a consistent and coherent design?
  • Error tolerance: how easily can the user recover from the errors?
  • Suitability for individualization: Can you adapt the software to your personal needs without great effort?
  • Suitability for learning: Does the design of the software provide an easy way of learning new functions?